Privacy Policy

1. Introduction

This Privacy Policy describes how Twelve55, LLC ("Company," "we," "us," or "our") collects, uses, and protects your information when you use our mobile application PlayerAQ (the "App") available on iOS and Android platforms.

PlayerAQ provides AI-powered football training through personalized quizzes that help players improve their game knowledge and decision-making skills.

By using our App, you agree to the collection and use of information in accordance with this Privacy Policy.

Contact Us: support@playeraq.app

2. Information We Collect

2.1 Account Information

• Name: For account identification and personalization
• Email Address: For account creation, communication, and password recovery

2.2 User Content

• Photos/Videos: Playbook images and training materials you upload
• Quiz Responses: Your answers to AI-generated quizzes
• Performance Data: Quiz scores, completion rates, and progress tracking

2.3 Technical Information

• Crash Data: Information about app crashes to help us fix bugs
• Performance Data: App performance metrics and usage patterns
• Other Diagnostic Data: Technical information to improve app functionality

3. How We Use Your Information

3.1 To Provide Our Services

• Create and manage your account
• Generate personalized AI quizzes based on your uploaded content
• Track your quiz performance and learning progress
• Provide customer support

3.2 To Improve Our App

• Fix technical issues and bugs
• Analyze usage patterns to enhance features
• Improve our AI quiz generation algorithms using anonymized, aggregated data

3.3 To Communicate With You

• Send important account updates
• Respond to your support requests
• Send optional marketing emails (you can unsubscribe anytime)

4. Data Storage and Security

4.1 Where We Store Your Data

Your information is securely stored using Supabase, a trusted cloud database platform. Data is primarily stored in secure data centers located in the United States.

4.2 How We Protect Your Data

• All data is encrypted in transit and at rest
• Access is restricted to authorized personnel only
• Regular security monitoring and updates
• Secure authentication for all user accounts

5. Information Sharing

5.1 We Do Not Sell Your Data

We never sell, trade, or rent your personal information to third parties.

5.2 Limited Sharing Scenarios

We may share your information only:

• With service providers necessary to operate our app (like Supabase for data storage)
• When required by law or to protect safety
• With your consent

6. Your Rights and Choices

6.1 Your Data Rights

• Access: Request a copy of your personal information
• Update: Correct any inaccurate information
• Delete: Request deletion of your account and data
• Opt-out: Unsubscribe from marketing communications

6.2 How to Exercise Your Rights

Contact us at support@playeraq.app with your request. We'll respond within 30 days.

7. Children's Privacy

Our app is intended for users 13 years and older. We do not knowingly collect information from children under 13. If we learn we've collected data from a child under 13, we will delete it immediately.

8. Data Retention

We retain your information as long as your account is active. Quiz performance data may be retained in anonymized form for improving our AI algorithms. You can request deletion at any time.

9. Third-Party Services

9.1 Data Storage

Supabase: Provides secure cloud database services. View their privacy policy at https://supabase.com/privacy

9.2 Future Payment Processing

If we add paid features, we'll update this policy to include payment processor information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify you of material changes via email or app notification. Continued use after changes means you accept the updated policy.

11. Contact Information

For questions about this Privacy Policy or to make privacy-related requests:

Email: support@playeraq.app
Subject Line for Privacy Requests: "Privacy Request - [Your Request Type]"

12. Regional Compliance

12.1 United States

Our services are intended for users in the United States.

12.2 State Privacy Rights

California Residents: You have additional rights under CCPA including the right to know what data we collect, request deletion, and opt-out of data sales (though we don't sell data).

Other States: We comply with applicable state privacy laws as they take effect.

This Privacy Policy is effective as of January 2025 and applies to all information collected through the PlayerAQ mobile application.

‍