PlayerAQ Terms of Service

Effective date: April 26, 2026

These Terms of Service (the "Terms") govern access to and use of PlayerAQ's websites, web application, mobile applications, APIs, support services, and related services (collectively, the "Service"). The Service is operated by PlayerAQ, Inc., a Delaware corporation ("PlayerAQ," "we," "us," or "our").

These Terms are written for sports organizations that create PlayerAQ accounts for their programs, including schools, colleges, clubs, youth sports organizations, and similar athletic organizations ("Organizations"), and for the coaches, administrators, athletes, players, staff, and other individuals who use the Service through an Organization ("Authorized Users").

If you use the Service on behalf of an Organization, you represent that you have authority to bind that Organization to these Terms. If you are an Authorized User, you agree to follow these Terms, and the Organization remains responsible for your use of the Service.

These Terms include important limits on liability and dispute provisions. Please read them carefully.

1. The Service

PlayerAQ helps Organizations convert sports materials, including playbooks, film, scouting reports, coaching notes, quizzes, and related team content, into mobile training experiences for Authorized Users. The Service may include roster tools, team and program management, content imports, training creation, training delivery, progress analytics, billing, support, and integrations with third-party services.

PlayerAQ may improve, update, add, remove, or modify Service features from time to time. We will use commercially reasonable efforts to avoid changes that materially reduce the core functionality of a paid subscription during its subscription term.

The Service is intended for athletic instruction, team operations, and player development. It is not a medical device, emergency communication system, academic records system, recruiting guarantee, or substitute for coaching judgment, school policies, medical advice, safety protocols, or legal compliance obligations.

2. Accounts and Authorized Users

Organizations may create programs, teams, rosters, coach accounts, administrator accounts, and player accounts. The Organization is responsible for:

- identifying and authorizing its users;

- assigning appropriate roles and permissions;

- keeping account information accurate;

- preventing unauthorized access;

- promptly notifying PlayerAQ of suspected account compromise;

- ensuring that Authorized Users use the Service only for the Organization's legitimate athletic and educational purposes.

Each account is for a specific user and may not be shared. Users must keep credentials confidential and may not allow another person to use their account.

PlayerAQ may suspend or disable accounts when we reasonably believe access is unauthorized, unlawful, harmful, or inconsistent with these Terms.

3. Minors, Schools, and Student Users

Many PlayerAQ users may be minors. PlayerAQ takes student and minor privacy seriously.

Organizations may invite minors to use the Service only when they have authority to do so and only for legitimate team, school, athletic, or educational purposes. If an Organization is a school, school district, college, university, or other educational institution, it is responsible for deciding whether the Service is appropriate for its program and for providing notices to parents, students, or eligible students when required by its own policies or applicable law.

PlayerAQ is responsible for its own compliance with applicable children's privacy laws. Where applicable law allows a school or educational institution to consent to the collection and use of student information for the educational context, PlayerAQ may rely on that authorization only for the use and benefit of the school or Organization and not for unrelated commercial purposes.

The Service is not available to children under 13. Organizations must not invite, authorize, or permit children under 13 to create accounts or use the Service. If PlayerAQ learns that an account belongs to a child under 13, PlayerAQ may suspend or delete the account and associated personal information, subject to legal, security, and backup requirements.

4. Subscriptions, Billing, and Payment

PlayerAQ may offer free plans, paid subscriptions, pilot programs, trials, promotional pricing, program-level subscriptions, Organization-level subscriptions, invoice billing, and other purchasing arrangements.

Paid subscriptions are billed according to the plan, order form, invoice, checkout page, or other written purchasing terms accepted by the Organization. Unless otherwise stated in the applicable order or invoice:

- subscriptions are purchased for the stated term;

- fees are due in advance or by the due date stated on the invoice;

- payment obligations are non-cancelable for the active subscription term;

- fees are non-refundable except where refunds are required by law or expressly stated in writing by PlayerAQ;

- listed subscription prices include applicable taxes charged by PlayerAQ for the purchased plan, unless the applicable checkout page, order, or invoice states otherwise.

Subscriptions renew automatically by default at the end of each subscription term unless canceled before renewal. Organization administrators may manage renewal and cancellation settings through their account profile, billing settings, Stripe billing portal, or another cancellation method made available by PlayerAQ. Canceling a subscription prevents future renewal but does not create a refund or credit for the then-current subscription term.

For card payments, PlayerAQ uses Stripe or another payment processor. PlayerAQ does not intentionally store full credit card numbers. Card processing is handled by the payment processor under its own terms and privacy practices.

For invoice billing, PlayerAQ may create invoices through Stripe or another billing system. If an invoice is not paid when due, PlayerAQ may suspend or limit access after reasonable notice unless the unpaid amount is subject to a good-faith written dispute.

Organizations are responsible for keeping billing contacts, billing addresses, tax information, purchase order requirements, and payment methods accurate and current. Purchase order terms or vendor portal terms do not modify these Terms unless PlayerAQ expressly agrees in writing.

5. Organization Content and Data

"Organization Content" means content, files, videos, playbooks, scouting materials, practice plans, diagrams, rosters, athlete information, coach notes, messages, imported data, and other materials submitted to the Service by or for an Organization or its Authorized Users.

As between PlayerAQ and the Organization, the Organization retains ownership of Organization Content. PlayerAQ does not claim ownership of Organization Content.

The Organization grants PlayerAQ a non-exclusive, worldwide, royalty-free license to host, process, copy, transmit, display, modify, format, analyze, and otherwise use Organization Content only as needed to:

- provide, secure, support, and improve the Service;

- create and deliver trainings, analytics, and related outputs requested through the Service;

- troubleshoot, prevent abuse, and maintain reliability;

- comply with law and enforce these Terms;

- generate aggregated or de-identified information as described below.

The Organization represents that it has all rights and permissions necessary to upload and use Organization Content in the Service, including any rights needed for film, playbooks, third-party scouting materials, roster data, athlete information, and content imported from third-party platforms.

6. Training Outputs and Analytics

The Service may generate quizzes, games, flashcards, recommendations, analytics, completion metrics, leaderboards, summaries, tags, labels, and other outputs from Organization Content or user activity ("Outputs").

Outputs are provided to support coaching and training decisions. They may be incomplete, inaccurate, or inappropriate for a particular athletic decision. Organizations and coaches are responsible for reviewing Outputs before relying on them, publishing them, sharing them with users, or using them in program decisions.

PlayerAQ may use aggregated or de-identified data derived from use of the Service to operate, analyze, benchmark, and improve the Service, provided that PlayerAQ will not identify an Organization, school, team, athlete, or individual in public materials without permission.

PlayerAQ will not use identifiable student personal information to target advertising to students, sell student personal information, create student profiles for unrelated commercial purposes, or train artificial intelligence or machine learning models.

7. Acceptable Use

Organizations and Authorized Users may use the Service only for lawful athletic, educational, team, and internal Organization purposes.

You may not:

- use the Service to harass, threaten, shame, exploit, or harm any person;

- upload unlawful, infringing, defamatory, obscene, sexually explicit, abusive, or discriminatory content;

- upload content that violates team, school, league, conference, athlete, or third-party rights;

- share credentials or bypass access controls;

- access another Organization's account or data without authorization;

- interfere with or disrupt the Service;

- probe, scan, or test vulnerabilities without written permission;

- introduce malware or harmful code;

- reverse engineer, scrape, copy, resell, or commercially exploit the Service except as expressly allowed by PlayerAQ;

- use the Service to build a competing product or train a competing model;

- use the Service for gambling, wagering, recruiting inducements, eligibility evasion, or other improper sports-related conduct;

- export or use the Service in violation of sanctions, export controls, or applicable law.

PlayerAQ may remove content or suspend access when we reasonably believe these rules have been violated.

8. Third-Party Services, Infrastructure, and Integrations

The Service uses third-party infrastructure and service providers to operate core functionality. For example, PlayerAQ uses Supabase as a backend platform for database, authentication, storage, APIs, and related infrastructure, and uses Stripe or another payment processor for billing and payments.

PlayerAQ is responsible for selecting and managing its service providers and for configuring the Service in a manner designed to protect Organization Content and personal information. Organizations remain responsible for their own use of the Service, role assignments, uploaded content, access decisions, and instructions to PlayerAQ.

The Service may also integrate with third-party products or services, including app stores, analytics providers, cloud hosting providers, communications providers, and sports platforms such as Hudl where enabled.

Third-party services are not controlled by PlayerAQ. The Organization is responsible for complying with its agreements with third-party providers and for ensuring it has the right to connect, import, export, or use data from those services.

If an Organization authorizes PlayerAQ to connect to a third-party service, the Organization instructs PlayerAQ to access, process, and use the connected data to provide the requested Service functionality. PlayerAQ is not responsible for third-party service availability, data accuracy, account permissions, policy changes, or third-party fees.

9. Mobile Apps and App Stores

Use of the PlayerAQ mobile app may also be subject to app store rules from Apple, Google, or other distributors. App stores are not responsible for the Service, support, claims, or content except as required by their applicable terms.

Mobile app features may require internet access, device permissions, push notifications, camera access, media access, or other device capabilities. Users can control many permissions through their device settings, but disabling permissions may limit functionality.

PlayerAQ may make the mobile app available in the United States, Canada, and other countries. Availability in an app store does not mean the Service is appropriate or lawful for every Organization, school, league, province, state, or user. Organizations are responsible for confirming that their use of the Service complies with policies and laws that apply to their teams and users.

10. Confidentiality

Each party may receive non-public information from the other party that should reasonably be understood to be confidential, including product plans, pricing, security information, business information, Organization Content, roster data, playbooks, scouting reports, and non-public team materials ("Confidential Information").

The receiving party will use Confidential Information only to perform under these Terms and will protect it using reasonable care. The receiving party may disclose Confidential Information to employees, contractors, service providers, professional advisors, or legal authorities who need to know it and are bound by confidentiality obligations or legal duties.

Confidential Information does not include information that is public through no fault of the receiving party, already known without restriction, independently developed without use of the disclosing party's Confidential Information, or lawfully received from a third party.

11. Privacy and Data Protection

PlayerAQ's Privacy Policy explains how PlayerAQ collects, uses, shares, and protects personal information. The Privacy Policy is incorporated into these Terms.

PlayerAQ will maintain reasonable administrative, technical, and physical safeguards designed to protect Organization Content and personal information. No system is perfectly secure, and PlayerAQ does not guarantee that unauthorized access, loss, or misuse will never occur.

If Organization Content includes education records subject to FERPA, student personal information, or other regulated data, PlayerAQ will process that information as described in the Privacy Policy and any separate written data protection agreement signed by PlayerAQ.

12. Intellectual Property

PlayerAQ and its licensors own the Service, including software, workflows, user interfaces, designs, documentation, templates, models, systems, know-how, trademarks, and other technology. Except for the limited rights expressly granted in these Terms, PlayerAQ reserves all rights in the Service.

Subject to these Terms and payment of applicable fees, PlayerAQ grants the Organization and its Authorized Users a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the applicable subscription term for the Organization's internal athletic, educational, and team operations.

Feedback is voluntary. If you provide suggestions, ideas, or feedback, PlayerAQ may use them without restriction or compensation, provided that we do not disclose your Confidential Information in doing so.

13. Support and Availability

PlayerAQ will use commercially reasonable efforts to make paid online Service features available, excluding planned maintenance, emergency maintenance, beta features, third-party failures, internet or hosting outages, misuse, and events outside PlayerAQ's reasonable control.

Support is provided through the channels PlayerAQ makes available. PlayerAQ may prioritize support based on severity, plan level, and business impact.

14. Canadian Users and Organizations

If the Service is used in Canada, Organizations and users may have rights and obligations under Canadian federal or provincial privacy, student-data, consumer-protection, procurement, accessibility, youth-safety, and anti-spam laws.

PlayerAQ will use personal information for the purposes described in the Privacy Policy and will support reasonable access, correction, deletion, and consent-withdrawal requests as required by applicable Canadian privacy laws and Organization agreements.

PlayerAQ may send service, billing, security, account, and training-related messages that are necessary to provide the Service. PlayerAQ will send promotional electronic messages to Canadian recipients only as permitted by Canada's Anti-Spam Legislation (CASL), including any required consent, sender identification, contact information, and unsubscribe mechanism.

15. Beta and Preview Features

PlayerAQ may offer beta, pilot, experimental, or preview features. These features may be changed, limited, or discontinued at any time and may be less reliable than generally available features. Unless otherwise stated, beta features are provided "as is" and should not be used for critical workflows without independent review.

16. Term, Termination, and Suspension

These Terms begin when the Organization or user first accepts them or uses the Service and continue until terminated.

An Organization may stop using the Service at any time, but stopping use does not relieve the Organization of payment obligations already incurred.

PlayerAQ may suspend or terminate access if:

- fees are overdue;

- use of the Service creates a security, legal, privacy, or operational risk;

- the Organization or user materially breaches these Terms;

- PlayerAQ is required to do so by law;

- continued access could harm PlayerAQ, another customer, an Authorized User, or a third party.

Upon termination or expiration, the Organization's right to access the Service ends. PlayerAQ may retain, export, delete, or return Organization Content as described in the Privacy Policy, applicable order, or separate written agreement.

Sections intended by their nature to survive will survive, including payment obligations, confidentiality, intellectual property, disclaimers, limitation of liability, indemnity, dispute resolution, and definitions.

17. Disclaimers

Except as expressly stated in these Terms, the Service is provided "as is" and "as available." To the maximum extent permitted by law, PlayerAQ disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and uninterrupted or error-free operation.

PlayerAQ does not guarantee athletic performance, playing time, recruiting outcomes, competitive results, injury prevention, athlete eligibility, academic compliance, or user engagement.

18. Indemnity

The Organization will defend, indemnify, and hold harmless PlayerAQ and its affiliates, officers, directors, employees, contractors, and agents from and against third-party claims, damages, liabilities, losses, and expenses, including reasonable attorneys' fees, arising from:

- Organization Content;

- the Organization's or its Authorized Users' misuse of the Service;

- breach of these Terms;

- violation of law or third-party rights;

- disputes between the Organization and its Authorized Users, parents, guardians, athletes, schools, leagues, conferences, or third-party content providers.

PlayerAQ will promptly notify the Organization of covered claims and reasonably cooperate at the Organization's expense. The Organization may not settle a claim in a way that admits fault by PlayerAQ or imposes obligations on PlayerAQ without PlayerAQ's written consent.

19. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, lost data, business interruption, or cost of substitute services, even if advised of the possibility of those damages.

To the maximum extent permitted by law, each party's total liability arising out of or relating to the Service or these Terms will not exceed the amounts paid or payable to PlayerAQ by the Organization for the Service giving rise to the claim during the twelve months before the event giving rise to liability.

The liability cap does not limit payment obligations, confidentiality obligations, indemnity obligations, misuse of intellectual property, or liability that cannot be limited under applicable law.

20. Disputes, Governing Law, and Venue

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules.

Before filing a claim, the parties will try to resolve disputes informally by providing written notice describing the dispute and allowing at least 30 days for good-faith discussions.

Any lawsuit or legal proceeding arising from these Terms or the Service will be brought exclusively in the state or federal courts located in Delaware, and each party consents to personal jurisdiction and venue there, unless a separate written agreement states otherwise.

Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property, Confidential Information, security, or data rights.

21. Changes to These Terms

PlayerAQ may update these Terms from time to time. If changes materially affect paid Organizations, we will provide reasonable notice through the Service, by email, or by other reasonable means. Updated Terms will apply prospectively unless otherwise stated.

Continued use of the Service after updated Terms become effective means acceptance of the updated Terms. If an Organization does not agree to material updates, it may stop using the Service and contact PlayerAQ before renewal.

22. General Terms

Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, labor disputes, internet or hosting failures, war, terrorism, civil unrest, government action, epidemics, or failures of third-party providers.

Neither party may assign these Terms without the other party's consent, except that PlayerAQ may assign these Terms to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of substantially all assets.

These Terms, the Privacy Policy, and any accepted order, invoice, or written agreement between the parties are the entire agreement regarding the Service and supersede prior or contemporaneous agreements on that subject. If there is a conflict, a signed written agreement controls, then an accepted order or invoice, then these Terms, then the Privacy Policy.

If any provision is unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. Notices to PlayerAQ must be sent to legal@playeraq.com and 56 Broad Street Ste 45021, Boston, MA 02109. PlayerAQ may provide notices to the Organization through the Service, by email, or to the billing or administrator contact on file.

23. Contact

Legal notices, contract questions, and questions about these Terms should be sent to:

PlayerAQ, Inc.

56 Broad Street Ste 45021

Boston, MA 02109

legal@playeraq.com

Product support, account support, and billing support requests should be sent to:

support@playeraq.com

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